Privacy Policy

Cool Trip Vacations is a company that operates its website located at www.cooltourpackages.com using this Privacy Policy.

Please note that this Privacy Policy will apply to your use of our Website and the booking of travel thereon, as well as bookings made via Cool Trip Vacations.

Cool Trip Vacations is India's leading travel website, offering you the best prices on hotels and holiday packages across India. Cool Trip Vacations makes planning and buying a holiday or a business trip easy and convenient. Cool Trip Vacations protects your privacy

Cool Trip Vacations is committed to protecting your privacy in accordance with the highest consumer protection standards.

Our Privacy Policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our Personal Information collection and usage practices, as well as full confidence that ultimately, you have control of your Personal Information provided to Cool Trip Vacations. For the purposes of this Privacy Policy, "Personal Information" shall mean any information that can be linked to a specific individual including without limitation, information such as name, address, telephone number, e-mail address and credit card number.

By using our Website and/or making Bookings, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Privacy Policy, including any changes that we may make from time to time.

In summary, while you should read each provision in this Privacy Policy, you note that by using our Website and/or making Bookings:

  • You agree that if you disclose your Personal Information to us, we may create a database record about you;
  • If you register on our Website, make Bookings, download any materials or conduct any other transaction, you agree for us to collect any Personal Information necessary to provide you with the service you have requested, and you agree that such Personal Information may be disclosed to service partners (who may be third parties) for those purposes;
  • You agree for us to use cookies on your browser (unless you remove them);
  • You agree that we can contact you with information about products and services which may be of interest to you (unless you have stated you do not wish to receive these communications); and
  • Your continued use of our Website and/or by continually making Bookings indicates your agreement with any future changes in this Privacy Policy.
What information is collected and how do we use it?

Cool Trip Vacations will not collect or monitor any Personal Information about you without your consent. The only Personal Information we collect is what you tell us about yourself and information about how you use our Website and when you make Bookings. Cool Trip Vacations collects information from you at several different points on our Website and/or when you make Bookings:

New Member Registration
  1. What information is collected?
    When you register as a member with Cool Trip Vacations on our Website or during the Bookings process, you will be asked to create a login name and password, as well as to provide your contact information, such as your name, title, email address, language preference and country of residence. You are also given the option to opt-in or opt-out (as the case may be) to or from receiving periodical updates and/or newsletters from Cool Trip Vacations informing you of the latest news and deals.
  2. Why do we collect it?
    We collect the above information for the following purposes:
    • To identify you when you use our Website or when you make Bookings in order to enjoy a customized and personalized experience.
    • As a security measure, to send you an email confirming your membership registration.
    • To allow us to process and complete your travel reservations and purchases.
    • To send you email confirmations for your reservations and purchases on Cool Trip Vacations.
    • For our customer service agents to contact you when necessary.
    • To send you our optional periodical updates and/or newsletters, if you have signed up for them.
    • To send you information about products and services; which may be of interest to you.
Existing Member Travel Profile
  1. What information is collected?
    After registering as a member with Cool Trip Vacations on our Website or during the Bookings process, you are given the option to create a travel profile with your name and email address and to provide Cool Trip Vacations with the following member travel profile information:
    • Credit card billing information, such as your credit card type, number, expiry date and billing address.
    • Delivery information including telephone numbers and address details.
    • Date of birth.
    • Travel preferences, such as preferred cities, date/time display preferences and meal preferences.
  2. Why do we collect it?
    • With your member travel profile stored in Cool Trip Vacations, you will enjoy convenience whenever you make travel reservations as you will not have to type the billing and delivery information repeatedly.
    • Your travel preferences will allow you to customize your experience on Cool Trip Vacations, for example, in some circumstances; Cool Trip Vacations will display your local currency.
    • To further confirm your identity.
    • To prevent credit card fraud.
    • To send you information about products and services; which may be of interest to you.
Customer Contact
  1. What information is collected?
    • You may choose to provide feedback to Cool Trip Vacations, for example through email or letters. The comments in your feedback, as well as your Personal Information, if provided to Cool Trip Vacations, may be kept on record.
    • The feedback that you choose to provide is valuable in helping Cool Trip Vacations make improvements to our service to you. In order to follow-up on the feedback you have chosen to provide, Cool Trip Vacations may correspond with you using the Personal Information that you have provided.
  2. Why do we collect it?
Cookies
  1. What information is collected?
    • When you visit our Website as a guest or as a member, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is now an industry standard, and you will find them used on most major websites. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases .